Mammut has stood for quality, safety, and innovation since 1862. We stand behind our premium product and will continue to make safety our highest priority.
Mammut has identified a problem with a portion of the Removable Airbag System backpacks (RAS) manufactured for fall of 2020, where the cartridge cannot be screwed all the way into the inflation system. This component is integral to ensure the proper functioning of the Avalanche Safety equipment.
Based on production batch testing, we have isolated the problem to one batch produced this season, from which only a very small number of airbags have been shipped in North America, 83 in total. Mammut is in the process of contacting every retailer and individual who has purchased an Airbag from this batch to physically check for the problem, and to provide a replacement where necessary.
We are grateful to our community for your trust in us as a safety brand and are committed to ensuring you have the best products to enjoy your adventures.
If you are in North America please contact us at email@example.com or by phone at 800.451.5127 9-4:30 EST with any queries. Customers from other countries will find global contact information at the end of the instructions, below.
If you have a mammut airbag please immediately follow the instructions below to:
1) verify if your pack could be affected and needs inspection
2) inspect your pack, and
3) contact Mammut if you have any questions or if your pack has a problem.
instructions below, or visit Mammut's global announcement here: Link to inspection instructions at mammut website
1) Verify that your pack could be affected.
In order to determine if your pack requires inspection, check the model and batch number. The only packs requiring inspection meet all 3 of the following criteria:
- It is a 3.0 airbag system pack (older 2.0 systems are not affected),
- it is one of the 10 sku's below
- it is from batch# 2011. (if it meets the above 2 requirements but you cannot find a batch #, then assume it does require further inspection)
|The above photos show where to find the batch number and the sku number of your airbag backpack|
2) Inspect your pack
To inspect your pack, simply screw the metal cartridge into the airbag system. It is not sufficient to use the plastic trigger test tool that came with the pack.
If the cartridge screws in all the way so the metal collar if flush agsint the white plastic airbag mechanism, completely covering the rubber o-ring from view, then the pack is not affected by this problem and you can confidently use it. Note: it is normal to encounter resistance when screwing it in, as you will be screwing it in against spring-pressure.
If the cartridge cannot be screwed in all the way as indicated by the black rubber o-ring seal remaining visible, then the pack could have a problem and it must not be used--in this case Mammut will replace the pack free of any charge. If necessary, please refer to the user instructions for help in installing the cartridge: Link to user instructions RAS 3.0
If you believe your pack has a problem, or you are not comfortable inspecting the pack yourself, then please immediately cease using the pack and contact Mammut for a replacement.
If you have any further questions, please contact Mammut Customer Service for your country.
Mammut Sports Group GmbH
+49 8334 36 20 301
Switzerland and the rest of the world
Mammut Sports Group AG
+41 62 769 82 59
USA & Canada
Mammut Sports Group Inc.
+1 800 451 5127